Privacy Policy

We are committed to protecting your privacy and being transparent about how we handle your personal information when you book tours and travel experiences in Russia

Last updated: January 2025

Contents

1. Company Details

Recipient
Chumikanov Aleksandr Aleksandrovich
Account number
40817810300000443575
Payment purpose
Transfer of funds under Agreement No. 5005491625 Chumikanov Aleksandrovich. VAT not applicable.
BIC
044525974
Beneficiary bank
JSC "TBank"
Correspondent account
30101810145250000974
INN (if required)
7710140679
KPP (if required)
771301001

We are a tourism platform specializing in curated travel experiences across Russia for international visitors. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and Russian Federal Law on Personal Data (152-FZ).

2. What Data We Collect

We collect the following types of information when you use our services:

  • Personal Information: Name, email address, phone number, nationality, date of birth
  • Passport & Travel Documents: Passport details for visa support and tour bookings (when required)
  • Payment Information: Credit/debit card details, billing address (processed through secure payment gateways)
  • Travel Preferences: Tour selections, accommodation preferences, dietary requirements, accessibility needs
  • Technical Data: IP address, browser type, device information, cookies, and website usage analytics
  • Communication Records: Messages, inquiries, and feedback sent through our platform

3. Booking & Payment Processing

Secure Booking System

  • All bookings are processed through encrypted connections (SSL/TLS)
  • Payment details are never stored on our servers
  • We use PCI-DSS compliant payment processors
  • Booking confirmations are sent via email and secured user dashboard

Travel Document Handling

  • Passport information is collected only when necessary for visa invitations or hotel bookings
  • Documents are encrypted and stored in secure, access-controlled systems
  • Travel documents are deleted within 30 days after trip completion (unless legally required)
  • Shared with authorized partners only (hotels, visa agencies, tour operators)

4. How We Process Your Data

We use your personal data for the following purposes:

  • Tour Bookings: Processing reservations, managing itineraries, coordinating with service providers
  • Payment Processing: Handling transactions, issuing invoices, processing refunds
  • Customer Communication: Sending booking confirmations, updates, travel information, and support
  • Visa Support: Preparing invitation letters and necessary documentation for Russian visa applications
  • Service Improvement: Analytics, user feedback analysis, website optimization
  • Marketing: Sending newsletters, special offers, and travel tips (with your consent)

Data Security Measures:

  • End-to-end encryption for sensitive data transmission
  • Regular security audits and vulnerability assessments
  • Access controls and employee data protection training
  • Compliance with industry-standard security protocols

6. Data Sharing & Third-Party Access

We share your data only when necessary to provide our services:

Travel Service Providers

Hotels, tour operators, transportation companies, and attraction venues to fulfill your bookings

Payment Processors

Secure third-party payment gateways for transaction processing

Visa Support Agencies

Licensed visa services for Russian visa invitation letters and documentation

Legal Authorities

When required by law or to protect our legal rights

We NEVER share or sell your data to:

  • Marketing or advertising companies without your consent
  • Data brokers or aggregators
  • Unauthorized third parties

7. Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

Access & Portability

  • • Request a copy of your personal data
  • • Receive data in a structured, machine-readable format

Correction & Deletion

  • • Rectify inaccurate personal data
  • • Request erasure of your data

Processing Control

  • • Restrict or object to data processing
  • • Withdraw consent at any time

Complaints

  • • Lodge a complaint with a supervisory authority
  • • Contact our data protection officer

To exercise your rights, contact us at:info@easy-russia.com

8. Customer Rights & Guarantees

As a Traveler:

  • Right to accurate tour information and pricing
  • Right to modify or cancel bookings per our terms
  • Right to customer support in English
  • Right to emergency assistance during your trip

Service Guarantees:

  • No hidden fees or surprise charges
  • Transparent pricing and payment terms
  • Quality-verified tour operators and guides
  • Secure and reliable payment processing

How to File a Complaint:

  1. 1. Contact our customer support: info@easy-russia.com
  2. 2. We will respond within 48 hours with a resolution plan
  3. 3. If unresolved, escalate to our management team
  4. 4. Contact relevant consumer protection authorities if needed

9. Cookies & Tracking

Essential Cookies

These cookies are necessary for the website to function:

  • Session management and authentication
  • Shopping cart and booking functionality
  • Security and fraud prevention

Analytics Cookies (Optional)

Help us understand how visitors use our website:

  • Page views and user navigation patterns
  • Most popular tours and destinations
  • Website performance monitoring

Marketing Cookies (Optional)

Used to deliver personalized content and ads:

  • Personalized tour recommendations
  • Retargeting and advertising campaigns
  • Social media integration

Your Cookie Control

You can manage cookies through:

  • Our cookie consent banner on first visit
  • Browser settings and preferences
  • Opt-out links in our marketing emails

10. Contact & Complaints

Privacy Inquiries

info@easy-russia.com

For data protection and privacy-related questions

Customer Support

info@easy-russia.com

For booking and travel-related assistance

Data Controller

Chumikanov Aleksandr Aleksandrovich

Emergency Contact

+7 (926) 268-46-15

24/7 emergency support for active travelers

Supervisory Authority

For EU/EEA residents:

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

11. Policy Updates

How We Update This Policy

  • We review this policy annually and update as needed
  • Material changes will be communicated via email to registered users
  • The "Last Updated" date at the top reflects the most recent version
  • Continued use of our services after updates constitutes acceptance

Legal Compliance

  • This policy complies with GDPR and applicable data protection laws
  • We monitor changes in privacy regulations globally
  • Updates ensure ongoing compliance with Russian data localization requirements

Version Information

  • Current Version: 2.0
  • Last Updated: January 2025
  • Next Review: January 2026