Refund Policy

Easy Russia is a consulting and advisory service for trip planning, coordination, and support. We do not act as a tour operator or seller of travel products. Fees you pay us are professional service fees for consulting time, expertise, and deliverables (itineraries, recommendations, coordination). Any third‑party bookings (hotels, transport, tickets, guides) are made by you directly with the provider or, if we assist, are ultimately subject to the provider’s own terms. This policy explains how cancellations and refunds apply to our consulting fees and clarifies non‑refundable cases and timelines.

• Completed consulting sessions or delivered itineraries/materials
• Failure to obtain visas or travel documents (consulting already delivered)
• No‑shows or late cancellations for scheduled sessions (<48h)
• Force majeure affecting third‑party providers after our consulting is delivered

1. Send your request and reference (invoice/session date) to info@easy-russia.com
2. Describe whether you seek a refund for consulting fees or help with a third‑party booking (the latter follows provider rules)
3. We will acknowledge within 48 hours and advise next steps and timelines

Approved refunds for consulting fees are processed to the original payment method.

• Processing time: 5–10 business days after approval
• Bank and FX timelines may vary for international cards
• We will notify you by email when processed

We are committed to amicable resolution. Because our work is consulting, delivered time and materials are not reversible. Please contact us before initiating a chargeback so we can clarify scope (consulting vs. third‑party bookings) and provide documentation.